What we collect
Contact details, property and job information, enquiry history, and any documents or photos you choose to send us.
Legal Information
Privacy policy for enquiries, quotes, booked work, and customer support.
This notice explains what personal data Macara Heating collects, why we collect it, how long we keep it, and the rights you have in relation to that information.
Covers website forms, calls, emails, and booked workWritten for a local heating and plumbing business
At A Glance
Data controller: STUART MACARA PLUMBING AND HEATING LTD, trading as Macara Heating.
Contact: info@macaraheating.co.uk and 07784 066 853.
Typical retention: enquiry records for as long as needed to deal with the enquiry; customer, tax, and complaint records may be kept for up to 6 years where appropriate.
Main lawful bases: contract, legitimate interests, legal obligations, and consent where relevant.
Why we use it
To answer enquiries, prepare quotes, arrange visits, carry out heating or plumbing work, and manage customer care.
What you can ask for
Access, correction, deletion, restriction, objection, and other rights available under UK data protection law.
1. Who We Are
Macara Heating is the front-facing trading style for STUART MACARA PLUMBING AND HEATING LTD (company number SC795158). We are a domestic plumbing and heating business based in Danderhall, Dalkeith, serving Edinburgh and the surrounding area.
For the purposes of UK data protection law, we are the data controller for the personal data described in this notice.
2. Personal Data We Collect
We only collect the information we need to deal with your enquiry, provide a quote, arrange work, complete a job, or support you afterwards.
Information you give us directly
- Name, email address, phone number, and postal address
- Property details, service requested, and notes about the heating or plumbing issue
- Quote, booking, and job details, including photographs or documents you send to us
- Payment or invoice-related information where relevant
- Complaint details and any follow-up correspondence
Information collected through normal website use
- Basic technical data such as IP address, browser type, and device information
- Website usage data, referrer information, and form submission metadata
- Security, spam-prevention, and hosting logs created when the site is used
3. How We Use Your Data
We use personal data to run a practical local service, not to build huge marketing profiles.
Typical uses
- Responding to website enquiries, calls, and emails
- Preparing quotes and arranging site visits
- Carrying out heating, boiler, central heating, LPG, or plumbing work
- Managing customer records, invoices, warranties, and aftercare
- Handling complaints, disputes, and service issues
- Keeping the website secure and improving how it performs
Lawful bases we rely on
Contract
When you ask us to quote, book, or carry out work, we use your information to take steps before a contract and to fulfil that contract.
Legitimate interests
We use personal data to run the business efficiently, respond to enquiries, keep records, improve service quality, and protect the website and business from misuse.
Legal obligations
Some records need to be kept for tax, accounting, health and safety, regulatory, or dispute-handling reasons.
Consent
Where consent is the right basis, such as for optional follow-up or certain cookies or tracking tools, you can withdraw it at any time.
4. Who We Share Data With
We do not sell your personal data. We only share it where there is a genuine business or legal reason to do so.
- Website, email, form, hosting, and software providers who help us run the business
- Accountants, insurers, payment providers, and professional advisers where needed
- Engineers, suppliers, or specialist delivery partners where they need the information to quote, supply, certify, or complete the work
- Regulators, law enforcement, or courts where disclosure is legally required
5. How Long We Keep Data
We keep personal data only for as long as it is reasonably needed for the purpose it was collected.
- Enquiry records are kept for long enough to respond, follow up, and keep a basic business record
- Customer, contract, and invoice records are usually kept for up to 6 years for accounting, tax, and legal reasons
- Complaint or dispute files may be kept for up to 6 years after resolution, or longer if required by law or insurance
6. Your Rights
Depending on the circumstances, you have the right to request:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete information
- Deletion of personal data where there is no valid reason to keep it
- Restriction of processing in certain situations
- Objection to processing based on legitimate interests
- Data portability where the law gives that right
You also have the right to complain to the Information Commissioner's Office if you believe your data has been handled improperly.
Contact For Privacy Queries
Need to ask about your data or update your details?
- Phone: 07784 066 853
- Email: info@macaraheating.co.uk
- Address: 33 Neatoune Court, Danderhall, Dalkeith, EH22 1GA
- Hours: Monday to Friday, 8:00 AM to 4:30 PM
If your query relates to a service issue or formal complaint, you can also review our complaints procedure.