For genuine emergencies — no hot water, an active leak, a burst pipe, a heating system that's dumped itself — we do our best to prioritise, especially for existing customers and properties close to Danderhall, Dalkeith, and Edinburgh. We don't pretend to be a 24-hour service, because the honest answer is that small independent engineers rarely are. Call us on 07784 066 853 and we'll tell you straight whether we can get to you the same day or whether you're better calling someone else.